okdaj Privacy Policy

1 What Information We Collect

To provide a safe and improved service on the okdaj platform, we collect various types of information. The scope of data collection is determined based on user activity and the needs of the platform.

1.1 Registration and Identity Information

When creating an account, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Username and password chosen by the user (stored in encrypted form)
• National ID card or passport details (for KYC verification)
• Residential address

1.2 Financial Transaction Information

The following financial information is collected to process deposits and withdrawals:

• bKash, Nagad, Rocket, or Upay account number
• Bank account number and routing details (where applicable)
• Transaction history, amounts, and timestamps
• Visa or Mastercard card details (full card numbers are not stored)

1.3 Usage and Technical Information

Some technical information is collected automatically while using the platform:

• IP address and device type
• Browser type and operating system information
• Session duration and page view data
• Gaming activity, betting history, and preference data
• Login times and user behavior logs

2 Purpose of Using Information

okdaj uses collected information only for specific and legitimate purposes. Our data usage policy is fully transparent and guided by the best interests of the user.

2.1 Account Management and Service Delivery

• Verifying user identity and ensuring account security
• Processing deposits and withdrawals
• Distributing bonuses, promotions, and VIP rewards
• Maintaining gaming history and transaction records

2.2 Security and Compliance

• Preventing fraud, money laundering, and unauthorized access
• Completing the KYC (Know Your Customer) process
• Implementing responsible gaming policies
• Meeting applicable legal obligations

2.3 Service Improvement and Personalization

• Displaying games and offers based on user preferences
• Improving platform performance and usability
• Raising the standard of customer service
• Personalized promotional offers and communications

3 Information Storage and Protection

To protect your information, okdaj uses industry-leading security technology. Our security infrastructure is continuously updated and strengthened.

3.1 Security Technology

• SSL (Secure Socket Layer) encryption — active on all data transfers
• Sensitive information stored using AES-256 encryption
• Two-Factor Authentication support
• Regular security audits and vulnerability testing
• Firewall and intrusion detection systems

3.2 Data Retention Period

All information is retained while the account is active. Even after an account is closed, certain information may be retained for a defined period to meet legal obligations and financial record requirements. Transaction-related information is stored for the long term as needed for financial audits and dispute resolution.

3.3 Response to Data Breaches

In the event of any security breach, okdaj will take necessary action promptly and notify affected users as soon as possible.

4 Sharing Information with Third Parties

okdaj treats the personal information of its users with the utmost seriousness. Information sharing is strictly controlled and done only in specific necessary circumstances.

4.1 Service Provider Partners

Limited information may be shared in the following cases to ensure smooth service operations:

• With payment processors — to complete transactions (bKash, Nagad, Rocket, Upay)
• With KYC verification service providers — to confirm identity
• With technology service providers — to operate platform functions
• With game providers — Pragmatic Play, Spribe, JILI, and other reputable organizations

4.2 Legal Requirements

Information may be disclosed to comply with court orders, lawful requests from law enforcement agencies, or directives from financial regulatory bodies. In such cases, only the minimum necessary information is provided.

4.3 Strictly Prohibited

• Selling personal information to third parties
• Providing user identity information to advertising networks
• Transferring information outside of contracted partners

5 Cookies and Tracking Technology

okdaj uses cookies and similar technologies to improve the website visit experience and ensure platform functionality.

5.1 Essential Cookies

These cookies are essential for the basic functioning of the platform. They are used to maintain login sessions, perform security checks, and protect financial transactions. Disabling them will prevent the platform from working properly.

5.2 Functional Cookies

These store user preferences, language settings, and customizations. This means settings do not need to be changed again on each login, making the user experience more comfortable.

5.3 Analytical Cookies

Information collected to analyze user behavior on the platform and improve services. This data is processed in fully anonymous and aggregated form.

6 User Rights

okdaj ensures that users have maximum control over their personal information. Every user enjoys the following rights.

6.1 Data Access and Portability

You have the right to view the information stored in your account at any time and to request a copy. This request can be made through the support email.

6.2 Right to Correct Information

If there is any error in your account information, you can request a correction. Contact okdaj through its support channels to make a correction.

6.3 Right to Close Account

Users may request to close their account at any time. Even after account closure, certain information may be retained to meet legal obligations.

6.4 Right to Opt Out of Marketing Communications

You have the option to unsubscribe from promotional emails or notifications. This preference can be changed through account settings or via support. However, it is not possible to stop important service-related notifications.

6.5 Right to Delete Information

A request to delete personal information may be made in certain circumstances. However, complete deletion of information related to financial records and legal obligations may not always be possible.

7 Protection of Minors

okdaj strictly provides services only to those aged 21 or above. Access to this platform by minors is completely prohibited.

• Age verification during registration is mandatory
• In suspicious cases, age will be re-verified through KYC documents
• If a minor's account is identified, it will be immediately cancelled and all transactions will be reversed
• okdaj does not collect any information from minors

8 Policy Changes and Updates

This privacy policy may change from time to time due to business changes, legal requirements, or platform improvements.

8.1 Notice of Changes

For significant changes, a notification will be sent to the registered email. The effective date of the updated policy will be noted at the top of this page.

8.2 User Consent

Continuing to use the platform after new policies are published will be considered as acceptance of the updated policies. If you do not agree with the policies, please request account closure.

8.3 Historical Versions

Previous versions of the privacy policy can be requested through support if needed. We keep records of all versions of the policy.

9 Contact & Complaints

If you have any questions, complaints, or data-related requests regarding this privacy policy, okdaj's support team is always ready to assist.

9.1 Contact Methods

• Live Chat: 24/7 support in Bengali — via the chat button on the platform
• Email: [email protected]

9.2 Complaint Processing Time

Privacy-related complaints or data requests are responded to as quickly as possible after receipt. For complex matters, we will follow up after completing the necessary investigation.